Returns & Refunds

We want you to be happy with your purchase. Return eligibility and the return window vary by product and are shown on each product's page under "Returns."

Eligibility

• Items must be unused, in their original packaging, and in the same condition you received them.
• A valid proof of purchase (order number or confirmation email) is required.
• Some categories (perishable goods, personal care items, and made-to-order products) are not eligible for return for hygiene or safety reasons.

How to Start a Return

Contact our support team with your order number and the reason for return. We'll confirm eligibility and provide return instructions.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or Incorrect Items

If an item arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no extra cost.

Return Shipping

Unless the item arrived damaged or incorrect, return shipping costs are the customer's responsibility.